Refund policy
Returns & Refunds
At Muse Arden, each piece is designed with intention. If something isn’t right, the return process is kept simple and clear.
30-Day Returns
Returns are accepted within 30 days of delivery for both defective and non-defective items.
All returns are reviewed upon arrival before a refund is issued.
Return Conditions
Items must be returned:
- In original packaging
- With all inserts, accessories, and protective materials
Some items may be marked as non-returnable on the product page. Please review product details before purchasing.
Return Shipping
- Damaged, defective, or incorrect items: Return shipping is fully covered
- All other returns: Return shipping costs are the customer's responsibility
All returns are processed in United States Dollars (USD)
There are no restocking fees
How Returns Work
To begin a return:
-
Submit a Request
Email info@musearden.com with your order number and reason for return -
Prepare Your Package
Repackage the item securely in its original condition -
Ship Your Return
Follow the instructions provided in your return authorization email
Refunds
Once your return is received:
- Items are inspected for eligibility
- Approved refunds are issued within 7 business days
- Funds are returned to the original payment method
Processing time may vary depending on your bank or payment provider
Exchanges
For exchanges (style, color, or variation), contact our team directly.
Support is available to guide the process efficiently.
Need Assistance?
Our team is available to help at any stage of the process.
Contact Information
Store Name: Muse Arden
Address: 6102 North 7th Street, Philadelphia, Pennsylvania 19120, United States of America
Email: info@musearden.com
Phone: +1(267)-344-3556
Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond to all inquiries within 1–2 business days.
